Return Paw-licy

Woof! If you have any questions before returning an item you purchased from us, please email us at before returning the item(s).

Returns* are accepted within 30 days of delivery. 

Simply send the item(s) back to us with a copy of your order confirmation/receipt - we will email you as soon as the returned merchandise has been received. 

Please include a brief note with your reason for return or exchange. This helps us to improve our products and customer experience.

Please note we are a small home-based business and cannot cover return postage. If the returning item(s) is valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance as we cannot be held responsible for lost shipments. 


Mail return items to:

Attn: Pup Squad Returns
2923 Gabriel View Drive
Georgetown, TX 78628

*All returns are processed within 72 hours after receipt. Refunds should appear in your account within 7-10 business days.

We hope your shopping experience with Pupology and The Pup Squad is a grrrr-eat one and that you will visit our pad again!

 XO - The Pup Squad